General
- How do I view my reservation?
- Use this link to view, modify, or cancel your reservation.
- What is check in/check out time?
- Check in time is at 3:00 PM and check out time is at 12 noon.
- Do you allow smoking on property? In the rooms?
- Hotel Palomar is a 100% non-smoking establishment.
- How much do you charge for high speed/wifi internet access?
- Whether you're plugged in or not, Kimpton Karma Rewards members get complimentary high-speed access on all devices during every stay. Wireless internet is also available for $12.99 per 24 hours for non-Kimpton Karma members.
- Do you have high-speed wired and/or wireless internet access available?
- Wireless internet access is available throughout the hotel and High-speed wired internet access is available in a select number of rooms
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Yes we do. Our complimentary on-site free 24-hour fitness room features a Stairmaster, treadmill, free weights and Universal machinery; nearby Club One fitness facility available to guests for $15/day.
- Do you offer room service? What are the hours?
- Room Service is provided by the Dirty Habit Restaurant located at the Hotel. Hours and availability may vary.
- Do you have a business center?
- Business Services are available 24 hours/day for any on site administrative needs.
- Do you have a pool?
- Sorry, we do not have a pool onsite. Guests who wish to go for a swim are encouraged to ask the concierge about local facilities.
- Do you have a spa? What are the hours?
- Yes, we proudly offer In-Room Spa Service. Services are available from 9:00 AM to 9:00 PM, seven days a week. Call 1.877.452.4772. Click here for more information about our In-Room Spa Services.
Transportation/Directions
- How do I get to the hotel?
- Please see our Map/Directions page.
- Do you offer free shuttle service from the airport?
- We do not offer a complimentary shuttle service. You may arrange shuttle service on our Maps & Directions page. Please contact the concierge for further transportation assistance.
- What are your cross streets?
- Our nearest cross streets are 4th Street and Market Street.
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Yes, we offer valet parking, the overnight parking fee is $48 plus tax. Also we provide 20% off on Hybrid parking. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in your package.
Reservations
- How do I view my reservation?
- Use this link to view, modify, or cancel your reservation.
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- Yes, many of our rooms can accommodate rollaway beds for $35 dollars kindly request this in advance of arrival. Cribs are available free of charge.
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- You must go through the booking agent/website that you went through in order to change your reservation.
- What is your cancellation/deposit policy?
- We require a credit card at the time of booking. You must cancel by 3 p.m. local hotel time the day before your scheduled arrival to avoid a charge of one night's room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.
- What is the minimum age requirement to check into the room?
- Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.
- Is my ID/passport required at check in?
- We do require presentation of a valid government-issued identification at the time of check-in.
- Do you have connecting rooms?
- We have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed.
- Do you have accessible rooms?
- Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, click here. To find out more about our accessible rooms, click here.
- Do you have an early departure fee?
- Yes, an early departure fee in an amount of up to one night's room and tax may apply.
Restaurant
- What are the hours of the restaurant/bar/lounge?
- The Dirty Habit Restaurant is open for Breakfast and Dinner
Monday - Friday 7:00 am - 10:00 am and 5:00 pm - 10:00pm
Saturday + Sunday 7:00 am - 11:00 am
Saturday 5:00 pm - 10:00pm
Sunday Closed for Dinner
Accounting
- I have questions about my bill. Who do I call?
- You can call the hotel general line at 1-415-348-1111, ask for the accounting department.
- What forms of payment are accepted to pay for my room?
- We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check out.
Pets
- Are pets allowed? Are there restrictions for weight, height or types?
- Yes, pets are allowed at the hotel with no restrictions. To optimize your pet's stay, fill out a Pet Preferences card at the hotel.
- Do you have pet free rooms for those with allergies?
- Yes, we do have designated pet free rooms available upon request.
- Do you have pet sitting or dog walking services?
- Pet sitting and walking are available by a third person party for a fee; this can be done by contacting the hotel and ask for concierge at 1-415-348-1111.
- How far do you have to walk to take your pet out?
- Your four legged friends can find the perfect tree or patch of grass within a block from the Hotel Palomar.
Concierge
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Our concierge team will be delighted to help make special arrangements for you. Use our Pre-Arrival Concierge form, or call 1-415-348-1111.
Meetings
- How do I book a meeting?
- Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
- How can I create a unique atmosphere during my meeting?
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Do you offer special group rates?
- Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
- Need more information about booking a meeting at a Kimpton Hotel?
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- How can I book a wedding at a Kimpton Hotel?
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
Still Have a Question? Contact Us